You can view a map of the "Mandatory Residential Service Areas" in the last section below. Areas on the map colored orange are those areas which residents are required to have garbage service. If your residence is not in the mandatory residential service area and you will still like to have garbage collection service, please read section below for "Rural Non-Mandatory Refuse Collection".
If you have any questions about the Mandatory Residential Solid Waste Program, please call (209) 468-8088. The program coordinator is available during normal business hours to answer questions.
| Question | Answer |
| What is the purpose of the Mandatory Residential Solid Waste Collection Program? | To provide for the health and safety of residents. This ordinance establishes areas within the unincorporated County where residents are required to have regularly scheduled refuse collection service. |
| What do I need to do to comply with this ordinance? | Each residence within the mandatory area must have active refuse service if the home is occupied. |
| How do I determine if I live in a Manadatory Residential Service Area? | Please review the map of service areas. If you live in an area in orange highlight, you will need to subscribe for garbage service. If you have questions on whether you residence is an a Mandatory Service Area, please contact the Mandatory Residential Solid Waste Program Coordinator with the County at (209) 468-8088 during normal business hours. |
| I need to start service. Who will be my collector and what phone number do I call to start service? | See the map of service areas to find out who your collector is. Click here for collector contact information. |
| Are recycling services offered? | Contact your collector with questions on recycling services offered to your residence. Click here for collector contact information. |
| My collector did not pick-up my trash. Who do I call? | Click here for the Missed Service number for your collector. |
| I have questions about my garbage bill. Who do I call? | Contact your collector with any billing questions. The phone number can be found on your garbage bill or click here for collector contact information. |
| I received a postcard in the mail about a late payment for service. What do I do? | Contact your collector with billing questions. The collector's name and phone number are listed in bold print in the middle of the postcard. Please notify the Mandatory Residential Solid Waste Program Coordinator with the County Solid Waste Division at (209) 468-8088 if you have sold the property. |
| Discount | How to Apply: | Terms: |
| Low Income Discount Rate (30%) | Contact the County Solid Waste Division Office at (209) 468-8088. | This discount is taken from the first can only for the curbside residential refuse collection rate for residents in the Mandatory Area. Details and conditions apply. Contact the County Solid Waste Office for more information. |
| Low Volume Discount Rate (20%) | Contact your collector. | This curbside service rate discount is available for customers who provide their own 20-gallon container weighing less than 15 pounds when full. Only one container per account may be discounted. Details and conditions apply. Contact your collector for more information. |
| Senior Citizen Discount Rate (20%) | Contact your collector. | This rate is available only to a two person household. One household member must be 65 years of age or older. Age is verified by proper identification. This discount service rate is offered for both curbside and backyard pickup service and applies only to the first can. Details and conditions apply. Contact your collector for more information. |
Please use the "Property Service Lookup" Map above to determine which collector has the franchise to provide residential service to your home or property. A list of collectors, by service area, can be found below. Please contact your franchise collector to get more information about rates.
For residents of the County living in more densely populated areas, garbage service is mandated by County Ordinance.
Collector Phone Numbers:
| Service Area | Collector Name | Customer Service | Missed Service | Billing Questions |
| A and B | Waste Management | (209) 369-8274 | (209) 333-5600 | (209) 369-8274 |
| C | Republic Services | (209) 466-3808, #3 | (209) 466-3808, #3 | (209) 466-3808, #3 |
| D | Gilton Solid Waste | (209) 527-3781 | (209) 527-3781 | (209) 527-3781 |
| E | Waste Management | (209) 369-8274 | (209) 333-5600 | (209) 369-8274 |
| F | Tracy Delta Solid Waste | (209) 835-0601 | (209) 835-0601 | (209) 835-0601 |
Collector Addresses:
| Service Area | Collector Name | Payment Mailing Address | Web Site Address |
| A and B | Waste Management | 1333 East Turner Road Lodi, CA 95240 | www.wm.com |
| C | Republic Services | 1145 West Charter Way Stockton, CA 95206-1106 | www.republicservices.com |
| D | Gilton Solid Waste | 755 South Yosemite Avenue Oakdale, CA 95361 | www.gilton.com |
| E | Waste Management | 1333 East Turner Road Lodi, CA 95240 | www.wm.com |
| F | Tracy Delta Solid Waste | 30703 South MacArthur Drive Tracy, CA 95377 | www.tdswm.com |
Relevant Section:
AN ORDINANCE AMENDING DIVISIONS 2 AND 3 OF TITLE 5 OF THE ORDINANCE CODE OF SAN JOAQUIN COUNTY BY AMENDING SECTIONS 5-201, 5-3300-, AND 5-3303, AND ADDING SECTION 5-2404 RELATING TO MANDATORY RESIDENTIAL REFUSE COLLECTION
The Board of Supervisors of the County of San Joaquin do ordain as follows:
DIVISION 2. REFUSE COLLECTION AND DISPOSAL
CHAPTER 1. GENERAL PROVISIONS.
SECTION 5-2101. DEFINITIONS.
1. SECTION 5-2101 is amended to include:
(x) 'Mandatory Residential Refuse Collection Area' means any geographical area designated by Board Order where residential refuse collection services must be provided by the franchised collector to all habitation units within the area.
DIVISION 2. REFUSE COLLECTION AND DISPOSAL.
CHAPTER 4. REFUSE, SERVICE AND THE RETENTION AND ACCUMULATION OF REFUSE .
SECTION 5-2404. MANDATORY RESIDENTIAL REFUSE COLLECTION.
2. 5-2404 MANDATORY RESIDENTIAL SOLID WASTE COLLECTION.
(a) The Board may establish mandatory residential solid waste collection areas by order of the Board. Unless otherwise specified by the Board, all unincorporated real property parcels, with at least one (1) and no more than ten (10) habitation units, for which any of the following residential zoning classifications apply, shall be included in mandatory residential solid waste collection areas:
| TABLE INSET: | |
| Zone Classification | Description |
| R-R | Rural Residential |
| R-VL | Very Low Density Residential |
| R-L | Low Density Residential |
| R-M | Medium Density Residential |
| R-MH | Medium-High Density Residential |
| R-H | High Density Residential |
(b) Residential solid waste collection and related services will be provided by the franchise collectors, as required by the residential refuse collection contacts, to residents within mandatory residential solid waste collection areas, whether or not these services were requested by the property owner or tenant. Residential properties are exempt from mandatory residential solid waste collection and related services during periods of vacancy.
(c) Residents within mandatory residential solid waste collection areas shall pay the rates established by the Board for services to be provided in such areas. When charges for such services become delinquent and unpaid for a period of sixty (60) days or more, the County shall notify property owners of such delinquency. Annually, charges which remain delinquent and unpaid for a period of sixty (60) days or more, shall be levied on the respective parcels in accordance with Sections 5-3300 through 5-3306 of the San Joaquin County Ordinance Code.
(Ord.3782; Ord. 3977 § 11, 1998; Ord. 4322 § 1, 2007)
DIVISION 3. UTILITIES.
CHAPTER 3. SERVICE CHARGES AND SPECIAL ASSESSMENTS.
SECTION 5-3300. AUTHORITY TO FIX, LEVY, AND COLLECT.
3. Section 5-3300. I. SERVICE CHARGES is amended to included:
C. Mandatory Residential Refuse Collection. Refuse collection and other related charges for services provided by agreement between the County and the Franchised Refuse Collectors to residents with Mandatory Residential Refuse Collection Areas, that remain unpaid for a period of 60 days or more, shall be levied on the respective parcels, pursuant to Section 25827 of the Government Code. An administrative fee will be added to the assessment for delinquent Mandatory Residential Refuse collection charges. The administrative fee will be twenty percent (20%) of the delinquent amount, or twenty dollars ($20.00) per delinquent habitation unit, whichever is greater. Revenues received from such levies shall be deposited into the County Solid Waste Enterprise Fund.
PASSED AND ADOPTED this Mar 01, 1994, by the following vote of the Board of Supervisors, to wit: SOUSA, SIMAS, CABRAL, BARBER, WILHOIT
Solid Waste Administrative Office
1810 East Hazelton Avenue
Stockton, CA 95205
Phone: (209) 468-3066
Fax: (209) 468-3078
Hours: 8:00am to 5:00pm
Email us with questions at: solidwaste@sjgov.org
For Residential Collection issues, please email: pwsolidwastemandatory@sjgov.org