Augment Digitization and Automation
- In partnership with the Probation department, ISD will select and implement a new cloud-hosted Adult Probation System that will integrate with County Court and other County Law and Justice systems.
- Complete the implementation of a new Enterprise Service Management System to better manage and monitor service delivery in the ISD, Human Resources, General Services and San Joaquin Health Departments.
- Establish digital service portals for residents and county employees.
- Conduct a pilot of Robotic Process Automation technology to automate routine business processes.
Technology Modernization and Refresh
- Upgrade and expand the capacity of the Sheriff's Office Custody, Interoperability Channel, and General Hospital Radio Systems.
- Encrypt the Sheriff's Radio Channels working with the Sheriff's Office and local agencies to ensure interoperability among all agencies.
- Replace the Local Area Warrant System (LAWS) with a cloud hosted system. The new system will allow ISD to retire legacy infrastructure and improve the cybersecurity and resiliency of the LAWS service.
- Upgrade the Jail Management System to the latest version and migrate the service to a cloud hosting provider.
- Implement local area network, communications, access control and video systems in the 6 S. El Dorado building.
- Increase the capacity of the Disaster Recovery Center compute and storage facilities to support the recovery of a wider array of County information systems and applications.
- Evaluate and select a software as a service telecommunications vendor, conduct a pilot, and, if successful, conduct a procurement for a new telecommunications system.
- Build Resiliency into the County's Wide Area Network using SD-WAN technology.
Enterprise Resource Planning Strategy
- Upgrade the PeopleSoft Human Capital Management system to the latest versions available from Oracle and upgrade the underlying infrastructure that supports the system.
- Implement electronic scanning of invoices, receipts, and other documents to support electronic submission of vouchers to the Auditor-Controller by all departments.
- Implement electronic timeclocks at San Joaquin General Hospital to enable staff to report time worked electronically and eliminate the use of paper timesheets.
- Implement a new Budgeting System for the 2024-2025 fiscal year.
- Initiate an ERP System Selection Project
Increase Organizational Capacity
- Build a Future-Focused Technology Organization
- Invest in Staff and Leadership Development
- Initiate an ISD Internship Program with Local Universities
- Implement a SMART \ OKR Goal Setting Process
